However, sometimes you may want to install custom fonts that you've created, purchased or downloaded from somewhere else. For example, applications that are created especially for document design projects, such as Microsoft Publisher, often come with quite a few extra fonts that you can use with any other program on your computer. While there are some exceptions to this limit, ShareFile typically enforces a file path limit on files upload or downloaded via our various apps and tools.Īdditional Information: CTX238832 Transfer Failed or 'Timed Out' When uploading files via the ShareFile web app or Outlook Plugin, the upload will fail if it takes longer than 18 hours.ĬTX238830 No 'Upload Files' button You can only upload files to folders to which you have Upload Permissions.Office 2019 Office 2019 for Mac Office 2016 Word 2007 PowerPoint 2007 Office 2016 for Mac Office 2010 Office 2013 Most applications (such as Microsoft Word, Excel, and PowerPoint) include fonts that are automatically installed when you install the software. This includes the beginning of the directory to the file extension. The Microsoft Windows API defines the maximum file path limit as 260 characters for a fully specific path-and-filename. Please drill down and download at a deeper level or shorten the names of your folders and files.' You receive the following error message 'The folder structure that you tried to download is too deep to be supported by most operating systems. Disabling the Norton Confidential plugin will fix the issue.Īdditional Information: CTX238827 Error Messages This issue is not specific to the ShareFile service, as e-commerce websites have also reported problems relating to this plugin. Please note that the Norton Confidential plugin for Norton Antivirus can impair communications with ShareFile servers.

If the issue persists, it may be necessary to re-upload the file.Īdditional Information: CTX238828 The Download Progress bar does not update Therefore, we recommend waiting a few minutes before reattempting to download the file. It may be the case that the file you are trying to download has not yet been completely uploaded.

In general large files take longer to download/upload than small files. Many small files can take longer to download than one large file. Deep folder structures take longer to download/upload than simpler folder structuresĪdditional Information: CTX238825 Preparing Download screen shows -1% Note that numerous factors outside of ShareFile's control could potentially impact your overall download or upload speed. When transferring significantly large files, ShareFile recommends using a tool that can perform file transfers in the background, such as the ShareFile Migration Tool for uploads, or FTP for both uploads and downloads.Īdditional Steps and Troubleshooting: CTX238826 Slow Transfers

How to Upload a File Large File - Transfer Fails

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